About the Company
Our organisation is a leading facilities management company with more than 50,000 colleagues and a turnover in excess of £2 billion. We deliver innovative award-winning services within facilities management hard services cleaning security and catering.
Our mission is to make people and places the best they can be for our colleagues customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values Trust Respect Unity and Empowerment.
About the Role
Predominantly working alongside the client team Monday to Friday with occasional weekends if operational needs arise.
We are seeking a highly experienced and driven Account Director to lead and elevate service delivery across a complex multi-site NHS healthcare contract. This critical leadership role requires deep expertise in soft services within a healthcare setting. You will ensure operational excellence compliance and continuous improvement across a diverse portfolio of services. Your ability to navigate the unique demands of NHS environments will be essential to your success.
Healthcare experience is required. The portfolio is multi-site and includes domestic services patient catering waste including clinical domestic and FHU linen windows helpdesk and portering across eleven inpatient sites and community sites throughout Lancashire and South Cumbria.
Your key responsibilities include
• Leading the delivery of high quality soft services across eleven inpatient and multiple community sites including domestic services patient catering clinical and domestic waste linen portering helpdesk and window cleaning
• Ensuring full compliance with NHS and company standards with a relentless focus on hygiene safety and service excellence
• Building and developing high performing teams through effective recruitment training and succession planning
• Managing budgets and financial performance including profit and loss analysis debt control and margin optimisation
• Driving growth through retention and expansion of existing contracts and acquisition of new business via competitive tendering
Ideal Candidate
• Must have Right to Work in the UK
• Proven track record of at least five years in a senior operational role within NHS healthcare soft services
• Strong understanding of NHS client expectations compliance frameworks and service delivery standards
• Demonstrated ability to manage complex multi-site portfolios with diverse service streams
• Financially astute with experience in profit and loss management and data-driven decision making
• Degree qualified or equivalent with enhanced DBS clearance
How to Apply
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We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge skills and backgrounds to meet our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race gender nationality religion sexual orientation disability or age.