Overview
About the Role
As a Business Administrator you will work with colleagues and clients to provide business performance insights through data analysis visualisations and reporting. You will partner closely with contract management helpdesk and leadership teams to mine data analyse trends and report on contract delivery while supporting projects and other management information initiatives.
You will create and develop visual dashboards and bespoke reports and you will review existing reports and recommend improvements using Microsoft Excel Smartsheet and Power BI.
Your key responsibilities include
• Producing daily weekly and monthly contract reports for the contract management team
• Providing daily monitoring and jeopardy reports on contractual Key Performance Indicators
• Liaising with operational commercial and helpdesk teams on jeopardy management opportunities and highlighting KPIs at risk
• Analysing reactive call data to identify trends in call volumes and cost and recommending efficiency opportunities
• Preparing monthly invoicing for specific clients and submitting to the finance team
• Owning and updating contract team Smartsheet and governance platform pages to ensure all contract information is accurate and current
• Maintaining client Power BI raw data to support client reporting
• Coordinating initiatives from internal and external sources including tracking outputs
• Raising quotes based on agreed client rates and sending them for approval
• Securing updates on open tasks from operations helpdesk and account management teams
• Reporting on KPIs to account managers and the national support manager
• Assisting with general operational recruitment tasks
• Assisting with security vetting of employees
Ideal Candidate
You are a highly motivated self starter who works autonomously and meets tight deadlines. You enjoy working with data and take pride in delivering relevant accurate reporting that supports operational decision making.
You also have
• Strong IT skills including Microsoft Office 365 with particular strength in Excel
• Excellent communication and interpersonal skills
• Experience in data analysis and reporting from multiple data sources and complex data sets is beneficial although training will be provided
How to Apply
If you would like to join a business that encourages professional development career progression and the chance to work with inspirational people click Apply and register your interest. You can also sign up for job alerts during registration to be notified of future vacancies.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge skills and backgrounds to meet our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race gender nationality religion sexual orientation disability or age.