Concierge

The leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.

SHIFT PATTERN – Monday – Friday 08.30 – 16.30

We are seeking a professional and customer-focused Concierge Security Officer to join our team. This role combines the responsibilities of front-of-house service with maintaining a secure and welcoming environment for clients, visitors, and staff.

Responsibilities:

• Provide a professional and friendly front-of-house service.
• Manage access control for staff, visitors, and contractors.
• Monitor CCTV systems and conduct regular security checks.
• Respond promptly to incidents, alarms, and emergencies.
• Maintain accurate records of daily activities and incidents.
• Assist with general enquiries and provide excellent customer service.
• Ensure compliance with all security procedures and protocols.

Requirements:

• A valid SIA Licence (Essential).
• This position is a front of house reception role in which the candidate needs to hold an SIA license and be very presentable with good customer service skills.
• Previous experience in a concierge or security role (Preferred).
• Excellent communication and interpersonal skills.
• Strong customer service focus and attention to detail.
• Flexibility to work varied 12-hour shifts, including days and nights.
• Professional appearance and demeanour.
• The ability to remain calm and professional in high-pressure situations.

Successful candidates will also be required to undergo screening and vetting (BS7858)